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Return policy

Refund Policy

Effective Date: [Insert Date]

Welcome to Gorer Bazar. We are committed to ensuring customer satisfaction. Our 7-day refund policy is designed to provide a smooth and reliable shopping experience.

1. Refund Eligibility
Customers may request a refund within 7 days of receiving the product if:

  • The item is damaged, defective, or incorrect

  • The product does not match the description or image

2. Open Box Condition (Important)
Customers must open and check the product in front of the delivery personnel at the time of delivery.

  • If any product is found wrong, damaged, or missing, it must be reported immediately

  • Claims for wrong or missing items may not be accepted after the delivery personnel leaves

3. Conditions for Refund
To qualify for a refund:

  • The item must be unused and in original condition

  • Original packaging, tags, accessories, and invoice must be included

  • Proof of issue (photo/video) may be required

4. Non-Refundable Cases
Refunds will not be applicable for:

  • Used or damaged products caused by the customer

  • Items without original packaging or missing components

  • Clearance or final sale items (if applicable)

5. Refund Process

  • Contact our support team within 7 days of delivery

  • After approval, return the product as instructed

  • Once received and inspected, refunds will be processed within 5–10 business days

6. Charges & Deductions

  • Delivery charges will be deducted from the refund amount

  • Cash-out/payment gateway charges will not be refunded

  • Return shipping costs may be borne by the customer unless the item is defective or incorrect

7. Order Cancellation
Orders can be canceled before shipment. After shipment, the refund policy will apply.

8. Contact Us
For refund requests and support:

Email: [Insert Email]
Phone: [Insert Phone Number]
Address: [Insert Business Address]

Gorer Bazar reserves the right to modify this policy at any time without prior notice.

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