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Refund policy

Refund Policy

Effective Date: [Insert Date]

At DolnaBD (www.dolnabd.com), customer satisfaction is our priority. We offer a 7-day refund policy under the following terms and conditions:

1. Eligibility for Refund
Customers may request a refund within 7 days of receiving the product if:

  • The item is damaged, defective, or incorrect

  • The product does not match the description or image

2. Open Box Condition (Important)
Customers are required to open and check the product in front of the delivery personnel at the time of delivery.

  • If any product is found wrong, damaged, or missing, it must be reported immediately

  • Claims regarding wrong or missing items may not be accepted if the package is opened after the delivery personnel leaves

3. Conditions for Refund
To be eligible for a refund:

  • The item must be unused, unworn, and in its original packaging

  • All tags, accessories, and invoices must be included

  • Proof of issue (photo/video) may be required

4. Non-Refundable Items
Refunds will not be applicable for:

  • Used or damaged products caused by the customer

  • Items without original packaging or missing parts

  • Clearance or final sale items (if applicable)

5. Refund Process

  • Once your return request is approved, the product must be returned to us

  • After inspection, your refund will be processed within 5–10 business days

  • Refunds will be issued via the original payment method or agreed alternative

6. Shipping Charges

  • Delivery charges are non-refundable unless the return is due to our error

  • Return shipping costs may be borne by the customer unless the product is defective

7. Cancellation Policy
Orders can be canceled before shipment. Once shipped, the refund policy will apply.

8. Contact Us
For refund requests, please contact us:

Email: support@dolnabd.com
Phone: [Insert Number]

DolnaBD reserves the right to update or modify this policy at any time without prior notice.

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